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Jozi Ai Services & Features
● Create automated workflows for FAQs, lead generation, appointment reminders, and
onboarding.
● Use chatbot automation to handle customer queries 24/7 without human intervention.
● Send bulk messages to opted-in customers for promotions, updates, or announcements.
● Use message segmentation to target specific customer groups.
● Integrate with payment platforms like Peach Payments or Stripe for seamless in-chat
transactions.
● Enable quick payment collection for orders, subscriptions, or services.
● Provide a unified inbox for all customer conversations, allowing agents to manage
inquiries efficiently.
● Enable escalation to live agents when chatbots are unable to resolve issues.
● Offer real-time analytics on customer interactions, response rates, and campaign
performance.
● Track engagement, message open rates, and conversions for continuous improvement.
● Build and manage customer opt-in lists in compliance with WhatsApp's policies.
● Automate the opt-in process via web forms, QR codes, or integrations.
● Use WhatsApp chat links and QR codes on websites, ads, or offline material to capture
leads directly.
● Automate lead qualification with pre-configured questions.
● Run targeted WhatsApp campaigns for product launches, flash sales, or festive offers.
● A/B test messages to determine what resonates best with your audience.
● Enable customers to place orders, receive confirmations, and track deliveries through
WhatsApp.
● Automate order updates and status notifications.
● Automate the opt-out process for customers who no longer wish to receive messages.
● Ensure compliance with WhatsApp’s messaging policies.
● Create and manage custom message templates for recurring interactions like payment reminders, updates, or greetings.
● Get templates approved directly through the platform.
● Use customer data to send personalized messages, including their name, purchase
history, or preferences.
● Automate birthday or anniversary greetings for customer engagement.
● Enable seamless conversations with customers for queries, complaints, or personalized support.
● Offer real-time responses with a combination of bots and human agents.
● Showcase a full catalog of products and services directly on WhatsApp.
● Facilitate easy ordering and payments through integrated payment gateways.
● Automate scheduling and reminders for appointments, events, or consultations.
● Integrate with existing calendar systems to prevent scheduling conflicts.
● Create multi-step automated campaigns to nurture leads, such as onboarding sequences or promotional follow-ups.
● Collect customer feedback or conduct surveys via WhatsApp for actionable insights.
● Use templates to automate survey distribution after interactions.
● Enable multiple agents to manage conversations simultaneously through a single
WhatsApp Business API account.
● Assign specific tickets to agents for personalized handling.
● Seamlessly integrate WhatsApp with CRMs (HubSpot, Salesforce), POS systems, or
e-commerce platforms for streamlined operations.
● Sync customer data and transaction details across platforms.
● Send multimedia messages, including images, videos, PDFs, and carousel messages,
for engaging communication.
● Share demo videos, product brochures, or tutorials directly via WhatsApp.
● Connect with helpdesk tools like Zendesk or Freshdesk to manage customer queries
efficiently.
● Ensure end-to-end tracking of customer issues.
● Provide customer interactions in over 150 languages to cater to diverse audiences.
● Leverage AI tools like ChatGPT for natural and accurate translations.
● Provide complete onboarding support for businesses, including account setup, bot
creation, and training.
● Customize workflows and templates to align with the client’s needs.
